Privacy Policy

Sukoon respects your privacy. This policy explains how we collect, use, store and share personal information when you visit our website, contact us, book a table or dine with us.

We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

We only collect what we need. Depending on how you deal with us, this may include:

• Contact details: your first and last name, email address and phone number.
• Enquiry details: the message you send us and any details of your request, such as a celebration or event.
• Booking details: the date, time and number of guests, any special occasion and notes you add to your booking.
• Dietary and allergy information: details you choose to share so we can prepare your meal safely.
• Payment information: if a deposit or card guarantee is needed, it is processed by our booking or payment provider. We do not store card numbers on this website.
• Website usage information: technical details such as your IP address, browser, device type and the pages you visit.

You can browse our website without telling us who you are. If you choose not to give us certain information, we may not be able to take your booking or respond to your enquiry.

We collect personal information:

• directly from you, when you complete our contact form, email or call us, or speak with our team at the restaurant;
• through our booking platform, when you reserve a table online;
• automatically, when you use our website (see Cookies and analytics below);
• when you message us through our social media pages.

We use your personal information to:

• respond to your enquiries and requests;
• manage your bookings, including sending confirmations and reminders;
• accommodate your dietary requirements and allergies;
• improve our food, service and website;
• send you news and offers, but only if you have agreed to receive them;
• meet our legal obligations.

We do not sell your personal information.

Information about allergies or medical dietary needs is health information, which the law treats as sensitive. We only collect it with your consent, only use it to prepare and serve your food safely, and only share it with the team members who need it.

We share personal information only where it is needed to run our business, with:

• our booking platform and payment providers;
• our website hosting, email and IT service providers;
• professional advisers, such as our accountant or lawyer;
• government agencies or law enforcement, when the law requires it.

These providers may only use your information to provide their services to us.

Some of our service providers, such as website hosting, email and booking platforms, may store information on servers outside Australia, including in the United States. When we use these providers, we take reasonable steps to make sure they protect your information in line with Australian privacy law.

Cookies are small files saved by your browser. Our website uses cookies it needs to work, and may use analytics cookies to understand how visitors use the site so we can improve it. Analytics information is combined across visitors and does not identify you personally.

You can block or delete cookies in your browser settings. Some parts of the website, such as embedded booking tools, may not work properly without them.

We will only send you marketing emails or messages if you have agreed to receive them. Every message includes a way to unsubscribe, and you can ask us to stop at any time.

We take reasonable steps to protect your information from misuse, loss and unauthorised access, including using reputable service providers and limiting access to the people who need it.

No method of sending information over the internet is completely secure, so please do not send sensitive details, such as card numbers, through our contact form.

We keep personal information only for as long as we need it for the purposes in this policy or as required by law. After that, we securely delete or de-identify it.

You can ask to see the personal information we hold about you, or ask us to correct it, by contacting us using the details below. We will respond within 30 days. If we cannot give you access, we will explain why.

If you are concerned about how we have handled your personal information, please contact us first. We will look into your complaint and respond within 30 days.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.

Our website links to other websites and services, such as social media, maps and booking platforms. This policy does not cover them, so please read their own privacy policies.

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated shown at the top.

For privacy questions or requests, please contact us:

• Email: info@sukoonindianrestaurant.com.au
• Phone: 03 9495 6762
• Address: 498-500 Mt Alexander Road, Ascot Vale VIC 3032